CONTACTING US

How can I contact you?
Feel free to contact us if you have questions, concerns, or special requests. We would love to hear from you.
PHONE: (802) 985-8686 (Mon.-Fri., 9:00am-5:00pm EST)
FAX: (802) 985-8123
EMAIL: cheese@shelburnefarms.org

ORDERING

Do I need to be a registered customer to order online?
Yes. Registering is quick and easy, and you will be prompted to register the first time you place an online order.

Can I call or fax in my order?
Yes. Our phone lines are open Monday-Friday from 8:30am to 5:00pm EST. Call and ask to speak with our Mail Order Department. You may fax your order at any time.

How can I ensure that my package arrives when I want it to?
Orders must be received by Noon on Wednesday for shipment that week. Orders received after 12:00 pm EST on Wednesday, and Thursday through Sunday, will be shipped the following Monday.

How do I know that you received my online order?
After you submit your order you will receive a confirmation email.

How can I check the status of my online order?
Click the “Order Status” link located on the left-hand navigation bar of our store. Once your order has been shipped you will receive a confirmation email from UPS with a tracking number.

Can I cancel or change my online order?
Yes. If you have completed your order (i.e. clicked the “Buy Now” button) and you subsequently decide to cancel or change your order, please contact us as soon as possible by calling our Mail Order Department. Unfortunately if your order has already been processed and shipped we cannot cancel or change it.

How do I send an item to multiple people?
To send a quart of maple syrup to each of your three best friends (for example), you need to place the syrup into your basket one time for each person. The easiest way to do this is to place one quart in your basket, then hit the "back" button on your browser window and put another quart into your basket, and then again. Then when checking out, select "Ship to Multiple Addresses.” Note: You cannot simply type the desired quantity in an item's quantity box – the "multiple ship to” function will not work this way.

PRODUCT

Do you have gift boxes or gift wrap?
No, we do not.

Do gift package items come packaged all together?
No. Each item is selected individually and arranged in the box to create the package.

Can I make substitutions with gift packages?
Yes. Please write the requested substitution in the “Special Instructions” area of the checkout page, or contact us via phone or email to make your special requests. Prices will be adjusted to reflect the difference in product cost.

SHIPPING & DELIVERY

What are my shipping options?
For a complete explanation of shipping, please see our Shipping Information.

Do you ship to Post Office Boxes?
Yes, we can ship to P.O. Boxes. However, to reduce the risk that perishable items in your package will spoil from sitting un-refrigerated at the Post Office, we prefer to use a street address whenever possible.

Do you ship to Alaska and Hawaii?
Yes, we can ship to Alaska and Hawaii. Please contact us regarding shipping details and costs.

Do you ship to Canada?
Yes, we can ship all items to Canada with the exception of meat products and bread. Please contact us regarding shipping details and costs.

Do you ship to APO and International Addresses?
Sorry, we cannot ship to these destinations.

BILLING & PRIVACY

Is it possible to write a check?
Yes. Print your online checkout page (the page where you would enter credit card information) and mail it to us with your check for the total amount. Or, if you prefer, call us to complete your order over the phone – we will tell you your order total, including shipping. Once we receive your check in the mail we will ship your order.

Do I need to give you my e-mail address and phone number?
Yes, we need this information to process your order.

Is my order secure?
Yes. When you submit your credit card information at our store a secure server software encrypts this confidential information. The information is scrambled en route and decoded once it reaches us. Please read our Privacy Policy for more information.

Is the information I give you with kept private?
Yes, we guarantee that any information you provide us is kept confidential and used only by Shelburne Farms. We do not sell or give away any information. Please read our Privacy Policy for more information.

Can I choose not to receive email updates?
If you’d prefer not to receive email promotions from us, please let us know via phone or email.