Our Commitment to Privacy
Our Privacy Policy has been developed as an extension of our commitment to combining the highest quality products and services with the highest level of integrity in dealing with our customers. The Shelburne Farms Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the Personal Information you provide to us and to assist you in making informed decisions when using our website and online services. This statement will be continuously assessed against new technologies, business practices, and our customers' needs.

Your Consent To This Privacy Policy
By using our website, you verify that you agree with the terms of the Shelburne Farms Privacy Policy as posted on this page. If you do not agree with any term in this Policy, please do not provide any Personal Information on this site. If you choose not to provide Personal Information on this site you will not be able to do certain things, such as placing an order or requesting a catalog. If you prefer to communicate with us by phone please call us at (802) 985-0333 (mail order) or (802) 985-8686 (main office).

Personal Information
As used in this Privacy Policy, "Personal Information" means personally identifiable information, specifically your: name, billing and mailing addresses, telephone number, email address, and credit card information. When you register and create an account or make a purchase on our website these pieces of Personal Information are required. If you are sending a gift to someone we also collect that recipient’s name, address, and telephone number. We never sell, rent, give, share, or otherwise distribute your Personal Information. We retain Personal Information in our records for purposes of expediting future orders and for contacting you in the event that we need to communicate with you about an order. Please note that we will release your Personal Information if required to do so by law.

How We Use Your Personal Information
We collect your Personal Information on our website so that we can fulfill and ship your order. We may also use your Personal Information in order to occasionally send you mail or e-mail announcements that contain news about Shelburne Farms and our Farm Products. If you do not wish to receive such mailings please call us at (802) 985-8686 and we will gladly remove you from our mailing list.

Security Of Your Personal Information
When you send credit card information to us via your online order, a secure server software encrypts this confidential information. The information is scrambled en route and decoded once it reaches us. Email that you may send to us is not encrypted, and thus not guaranteed as secure. For that reason, we ask that you do not send us confidential information, such as your credit card number, via regular email. All information regarding your account is kept confidential. We take precautions to keep your Personal Information secure. All of your Personal Information is subject to restricted access to prevent unauthorized viewing, modification, or misuse.

How We Use "Cookies"
Cookies are small pieces of data that are stored by your web browser on your computer's hard drive. Cookies remember what information you have accessed on specific web pages so that subsequent interactions you have with those web pages can be simplified and streamlined. Shelburne Farms may use cookies to collect information during your visit to our website, including the date and time of your visit, the amount of time you spent looking at our website, the pages you viewed, the products you purchased through our site, and the websites you visited just before and just after you were at our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual. This information enables us to continually improve our website to better meet the needs of our customers and prospective customers.

Changes To Our Privacy Policy
Shelburne Farms reserves the right to change or remove this Privacy Policy. Should our Privacy Policy change, we will post a new version here and we encourage you to visit this page on regular basis to stay informed.

Questions? Comments?
Please write to us at cheese@shelburnefarms.org or at Shelburne Farms, 1611 Harbor Road, Shelburne, VT, 05482, or call us at (802) 985-8686 if you have questions or comments about this Privacy Policy or to report any violations of the Privacy Policy. We will respond as quickly as possible, generally within 24 to 48 hours.